No websites, no usermenu after update

Hi there,

after update from 1.5.1 to 2.10.0 I don’t get a usermen in the upper right, and in Settings “Websites” and “All Website” I get a blank page.

I tried:

  • resetting Update and run it again from condole
  • uploading all files via ftp
  • manipulating the site and user tables (deleting and adding via phpmyadmin)

System Check states " Huzzah! There are no problems with your Piwik setup. Give yourself a pat on the back." :slight_smile:

But there is a problem? Any ideas?

Regards, Gregor

Hi there,

Please check this FAQ: How do I configure my server to let Piwik serve HTML files? - Analytics Platform - Matomo

Thx, that fixed it: I had a Mod Rewrite in an upper directory that I had to disable :slight_smile:

Thx a lot for your help and your great work!

Regards Gregor

Aaah, one more issue: In the settings section, no Websites are displayed.

I tried:

  • Rewrite Engine Off for PIWIK folder.
  • Setting 0755 for all folders an files in the plugins Section
  • plugins/MultiSites/angularjs/dashboard/dashboard.directive.html gives the expected result (which it didn’t, before shutting off the ModRewrite in htaccess).

Any hints?

Do you see any error in the browser console maybe?

No, nothing, no errors no warnings. Really strange.

I can add sites, they appear in the database and the all Websites menu. But nothing changes in that admin table.

Regards, Gregor

Hello Gregor,

is it a german site with “Umlauten”?

Maybe this helps:,120225

Hello Chris,

YES :slight_smile:

Adding “charset = utf8” in the database-section did the trick.

Thx a lot!

Regards, Gregor