No visits recorded


(studioleland) #1

After a successful installation I am seeing no visits being recorded. I see no errors at all and footer code is correctly implemented. When I test by going to generatevisits I see this error:

Fatal error: Call to undefined method Piwik_Tracker_Db::prefixTable() in /home/trmck/domains/mydomain.com/public_html/tracking/core/Tracker/Db.php on line 241

Not sure whats going on there.

PIWIK is installed in subdomain of primary site - not sure if this could be a problem.

Also - which folders in the tmp dir need to be chmod777 after install?

I did some research but couldn’t find definite answer. Thanks all.


(michaelc) #2

Hi studioleland,

Welcome to the Piwik community forums!

This error message means that PHP couldn’t include a file that contains a method definition. Please make sure all Piwik files are correctly uploaded on your server. You can reupload the missing files by looking at the error message, or reupload all Piwik files and try again: this should work!


(studioleland) #3

I am still having trouble with this. No stats are being recorded even though I have re-uploaded all files and checked the tracking code on the pages.

I would be glad to make a small paypal donation to anyone willing to assist with this issue or trade UI design services.

Still receiving following error after a “generatevisits”:

Fatal error: Call to undefined method Piwik_Tracker_Db::prefixTable() in /home/trmck/domains/trmckenzie.com/public_html/tracking/core/Tracker/Db.php on line 241


(Matthieu Aubry) #4

Thanks for the bug report. We’ve fixed the bug on SVN: http://dev.piwik.org/trac/changeset/860


(tapper) #5

I have a zen cart site that is not generating any data. I’ve installed Piwik before without problems, but this site is on a diff host/server so maybe there’s a system problem.

I ran the visit generator and received the following report

Generated 523 unique visitors and 2 actions per visit for the 2009-01-13

Total actions: 1038
Total requests per sec: 61
Time elapsed: 16.89sBreakdown by query Executed 1038 times in 12478.9ms (average = 12ms) SELECT visitor_idcookie, UNIX_TIMESTAMP(visit_last_action_time) as visit_last_action_time,UNIX_TIMESTAMP(visit_first_action_time) as visit_first_action_time,idvisit,visit_exit_idaction FROM piwik_log_visit WHERE visit_server_date = ?AND idsite = ?AND config_md5config = ? ORDER BY visit_last_action_time DESC LIMIT 1Executed 1038 times in 347.1ms (average = 0.3ms) /* SHARDING_ID_SITE = 1 / SELECT idaction FROM piwik_log_action WHERE name = ? AND type = ?Executed 957 times in 248.9ms (average = 0.3ms) INSERT INTO piwik_log_visit (idsite, visitor_localtime, visitor_idcookie, visitor_returning, visit_first_action_time, visit_last_action_time, visit_server_date, visit_entry_idaction, visit_exit_idaction, visit_total_actions, visit_total_time, referer_type, referer_name, referer_url, referer_keyword, config_md5config, config_os, config_browser_name, config_browser_version, config_resolution, config_pdf, config_flash, config_java, config_director, config_quicktime, config_realplayer, config_windowsmedia, config_cookie, location_ip, location_browser_lang, location_country, location_continent) VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)Executed 1038 times in 117ms (average = 0.1ms) / SHARDING_ID_SITE = 1 / INSERT INTO piwik_log_link_visit_action (idvisit, idaction, idaction_ref, time_spent_ref_action) VALUES (?,?,?,?)Executed 288 times in 53.1ms (average = 0.2ms) / SHARDING_ID_SITE = 1 / INSERT INTO piwik_log_action( name, type ) VALUES (?,?)Executed 81 times in 14.6ms (average = 0.2ms) / SHARDING_ID_SITE = 1 */UPDATE piwik_log_visit SET visit_last_action_time = ?, visit_exit_idaction = ?, visit_total_actions = visit_total_actions + 1, visit_total_time = UNIX_TIMESTAMP(visit_last_action_time) - UNIX_TIMESTAMP(visit_first_action_time)WHERE idvisit = ?LIMIT 1Executed 1 time in 0.2ms connect