Since upgrading to version 4, we have recorded zero visits. I initially upgraded to 4.03, then a couple of days later to 4.04 after seeing the upgrade notice. Since the upgrade no records for anything.
Our tracking code on the webpages is up-to-date (I double checked the code generated by version 4.04). The suggested database upgrade to UTF8mb4 charset was done and the only error still showing on the System Check is a notice about “LOAD DATA INFILE”, but that has been showing since we started with Matomo and we don’t have a high volume website. MySQL and PHP are newer versions than the minimum suggested.
I can see the matomo.js file lading and seems to connect to the cookies, but see no response sent back (if it sends any sort of XHR response).
I don’t want to downgrade to 3, but may have to unless I can get 4 working.