No visitors & geolocation

Support & Bugs
1

Hello,
the last two days are no longer tracked visitors.

Entering the settings geolocation get this error:

v. 1.10.1 - php 5.4.11


Notice: Uninitialized string offset: 0 in C:\inetpub\website\statistiche\libs\MaxMindGeoIP\geoip.inc on line 627 

Backtrace -->

#0 Piwik_ErrorHandler(...) called at [C:\inetpub\website\statistiche\libs\MaxMindGeoIP\geoip.inc:627]
#1 _geoip_seek_country(...) called at [C:\inetpub\website\statistiche\libs\MaxMindGeoIP\geoip.inc:672]
#2 _get_org(...) called at [C:\inetpub\website\statistiche\libs\MaxMindGeoIP\geoip.inc:694]
#3 geoip_name_by_addr(...) called at [C:\inetpub\website\statistiche\libs\MaxMindGeoIP\geoip.inc:698]
#4 geoip_org_by_addr(...) called at [C:\inetpub\website\statistiche\plugins\UserCountry\LocationProvider\GeoIp\Php.php:149]
#5 Piwik_UserCountry_LocationProvider_GeoIp_Php->getLocation(...) called at [C:\inetpub\website\statistiche\plugins\UserCountry\LocationProvider\GeoIp.php:87]
#6 Piwik_UserCountry_LocationProvider_GeoIp->isWorking(...) called at [C:\inetpub\website\statistiche\plugins\UserCountry\LocationProvider\GeoIp\Php.php:201]
#7 Piwik_UserCountry_LocationProvider_GeoIp_Php->isWorking(...) called at [C:\inetpub\website\statistiche\plugins\UserCountry\LocationProvider.php:227]
#8 Piwik_UserCountry_LocationProvider::getAllProviderInfo(...) called at [C:\inetpub\website\statistiche\plugins\UserCountry\Controller.php:40]
#9 Piwik_UserCountry_Controller->adminIndex(...) called at [:]
#10 call_user_func_array(...) called at [C:\inetpub\website\statistiche\core\FrontController.php:138]
#11 Piwik_FrontController->dispatch(...) called at [C:\inetpub\website\statistiche\index.php:53]
2

have you setup automatic Geoip DB updates ? mabye your DB is corrupt. was it working before ?

3

[quote=matt]
have you setup automatic Geoip DB updates?[/quote]

yes.

[quote=matt]
mabye your DB is corrupt. [/quote]

no.

[quote=matt]
was it working before ?[/quote]

yes.

4

can you please take a screenshot of all the .dat files so I can see their sizes, date of last modified, etc. ?

Then try re-upload manually the Geoip.dat files. I suspect there was a problem during autoamtic download. We can try fix this issue and prevent such problem in the future, but I need the screenshot of your files to know the problem. cheers

5

6

Hi Cesar, can you check your piwik logs for any messages around the time the geoip files were last modified (06/02/2013 1.03)? Thanks.

7

NOTE: To get tracking working again, delete the GeoIPISP.dat file.