Tracking works until the shopping cart, but the checkout does not transfer the data and the shopping cart is empty.
It’s not always like that, sometimes it works.
Does anyone know the problem and has a solution?
I am not sure if this is an issue with Matomo or the integration.
I saw that you have already opened an issue here:
Want to refine the topic.
My cart is empty
The sum is fixed, but where is the quantity?
The following at:
We have implemented a manual ecommerce tracking in our online store. Except for a strange behavior, everything works fine.
We track the shopping cart, which works fine and is visible in Matomo. However, when we call the event
“trackEcommerceOrder” the amounts are taken over correctly. However, the quantity is always set to “0”.
From our perspective, we do everything as described on the page “
Here the exe…