No tracking on external visits

General questions
1

First my system description:
I have running server 2019 with php 7.4.15 and running only https, also for Matomo.
Actually there are a Hyper-V with two VM Servers. The fist one is mainly for exchange and the second one runs the web server IIS with Sophos (firewall) , php, Typo3, MySQL, …

The tracking works fine for all internal traffic, but external visits are not tracked at all. So, it should be no problem with the database in my opinion.
I can access to the Matomo page from external without any problem.

Which steps/tests should I do next to figure out the problem?

Thanks for our help, HGA

2

Hi,

Can you maybe also check the developer tools of your browser and see in the network tab if the matomo.php succeeds. If it does you can (temporarily) enable https://developer.matomo.org/api-reference/tracking-api#debugging-the-tracker so that Matomo responds with a verbose log to the matomo.php request which should explain why it was not stored.

3

Hi,
sorry I cannot, because for the external test I have used https://www.webpagetest.org/ and that don’t alllow me a browser developer tool.
But maybe you could do it for me.
https://www.country-radio.eu/matomo
Thanks Lukas

4

Hi,

I don’t see anything weird.

You should be able to see a visit from an IP address starting with 77.

If not, enabling debugging might help to find the issue.

5

Thanks Lukas,
under visitor-log there is nothing!
For debugging I have to install the special version?
Do you have a link for me?

6

Hi,

I don’t know what you mean by “the special version”.

You just have to add two lines in your config/config.ini.php inside your Matomo directory.

7

Hi Lukas,
I had in mind, to read something like that. But that’s must be wrong.

I got debugging now working and get logs. But there are really strange!
For example:
If I using https://www.webpagetest.org/ I got logs, but they are having the IP 10.0.0.7, which is my internal sophos address.
I also could see, “Search bot detected, visit excluded”.

On the other hand, if I use my smartphone (with WLAN swiched off) I can not see any log, but the smarthone shows the web sites?

To test more, I think I have to understand better, what kind of access matomo ii doing. I could not find any detail description up to now.
My guess is, that it have maybe something todo with the sophos firewall.
But currenty I don’t understand, why one external acces will be tracked and another not.

Thaks in advance for your help, HGA.

8

Finally, the Client IP was changed by the Firewall.
To add in config.ini.php under [General] proxy_client_headers[] = HTTP_X_FORWARDED_FOR was solving the problem.
Lukas, thanks for your support, Hans-Georg