I just installed the new update (3.12.0) and now i’m getting an error when I open my analytics.
The error is: "No entry or class found for ‘path.misc.user’ "
How could I solve this problem?
The folder /misc/user seems to be normal, with a few images and a html file.
I would recommend replacing the whole file with the correct one from the latest zip to get Matomo to run again and then use the integrity checker to find other corrupted files.
Is it possible that your webserver limits the time a PHP script can take and the update got aborted by the PHP in the middle?
Thanks for your reply.
It might be that the server limited the time. I will ask my hosting provider.
I tried updating manually by adding the new matomo version via FTP in binary mode and replacing the old files. Now nothing works anymore.
Main goal now is to not lose the tracking data. Is there any file/folder I can backup to keep the tracking data?
As long as you don’t loose the database, you don’t loose any data. Even if you don’t have the config.ini.php anymore, you can go through the installer, enter the mysql details of the existing database and it will detect that Matomo is already installed there.
which version do you use?
Does this issue appears after an update? (from which version?)
Can you check if there is a difference between the zip source an what has been installed on the server?