No data with Heatmap & Session Recording

Premium Features
2

Hi there,

Please find our reply below:

  1. Firstly, please check that the “Starts with” makes sense in your case
    → Often, we recommend to use “Equals simple” comparison to setup Heatmaps.

  2. In the Heatmap edit page, could you check that your Page URL on which you want to track the heatmap matches? Using the URL validator tool:

    check
    check750×322 19.8 KB

If the URL validates correctly, then the Heatmap should be tracked.
If it is still not tracked, please send us an email to shop at innocraft.com and we will troubleshoot further.

Thanks,