No data: so how do I troubleshoot?


(Jason Neiss) #1

Fresh install on a new server. I’ve installed the WP Plugin, and am showing no data. How do I test the data path and find the disconnect?


(Lukas Winkler) #2

Hi,

Maybe FAQ Archive - Analytics Platform - Matomo helps you. (It should probably be linked from the installation page.

When no data reaches Matomo, the issue often happens in the browser.

So open your website in a browser, open the browsers developer tools, and check the console for errors. In the network tab, you should see a request to piwik.js and piwik.php.


(Jason Neiss) #3

Perfect; thanks. I found this link five minutes after I posted, but figured it might help someone else. :slight_smile: