No data showing in dashboard

SplendidInternet · August 12, 2021, 2:26pm

Hi there.

From July 15 we’ve stopped recieving data in our dashboard. However, when we look at the user logs everything seems in order.

This date (15/07) coincides with when I started testing the Matomo implimentation via the WP plugin (between standard and Tag Manager). Other than that I have’t made any changes.

Any ideas?

Thanks

John

heurteph-ei · August 12, 2021, 2:37pm

Try to watch:

The MTM preview-debug mode (Tag Manager User Guide - Analytics Platform - Matomo)
The MTM verbose mode: _mtm.push(['enableDebugMode']); (already activated in preview-debug mode)
The network activity in your browser

SplendidInternet · August 13, 2021, 11:06am

@heurteph-ei

Thanks for the reply. It was an archiving issue as explained in the post:

https://matomo.org/faq/wordpress/matomo-for-wordpress-is-not-showing-any-statistics-not-archiving-how-do-i-fix-it/

I fixed it manually

Thanks