No data in My Piwik Database

Support & Bugs
1

Hi !

I have a very boring problem, I search for long time any solution on the web, but I can’t find…

Piwik token over from my old system of statistic : PhpMyVisites. I want to be trendy !
But Piwik display No data in all report, and my database is empty of any visit…
I have installed the tracker JS code, in my footer.html template. style_emoticons/<#EMO_DIR#>/mellow.gif

style_emoticons/<#EMO_DIR#>/unsure.gif

I don’t understand, I turn around this issue since June 1st.

Merci, Thanks ! style_emoticons/<#EMO_DIR#>/smile.gif

(Sorry for my English broken, I’m french style_emoticons/<#EMO_DIR#>/smile.gif )

2

Please submit the URL of the html-page with included tracking code.

3

Sorry ! I thought I gave you the URL

The tracking code is submitted on every page (correct in english ? style_emoticons/<#EMO_DIR#>/tongue.gif )
I give you the main page URL : www.letheatredardoise.com

<!-- Piwik -->
<script type="text/javascript">
var pkBaseURL = (("https:" == document.location.protocol) ? "https://www.letheatredardoise.com/piwik/" : "http://www.letheatredardoise.com/piwik/");
document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E"));
</script><script type="text/javascript">
try {
var piwikTracker = Piwik.getTracker(pkBaseURL + "piwik.php", 1);
piwikTracker.trackPageView();
piwikTracker.enableLinkTracking();
} catch( err ) </script><noscript><p><img src="http://www.letheatredardoise.com/piwik/piwik.php?idsite=1" style="border:0" alt="" /></p></noscript>
<!-- End Piwik Tag -->

Just Before the tag style_emoticons/<#EMO_DIR#>/wink.gif

Thanks

4

This javascript code is not correct. Copy paste it again from Settings > Websites > Show JS code.

5

Here is the code that administration panel shows me

<!-- Piwik -->
<script type="text/javascript">
var pkBaseURL = (("https:" == document.location.protocol) ? "https://www.letheatredardoise.com/piwik/" : "http://www.letheatredardoise.com/piwik/");
document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E"));
</script><script type="text/javascript">
try {
var piwikTracker = Piwik.getTracker(pkBaseURL + "piwik.php", 1);
piwikTracker.trackPageView();
piwikTracker.enableLinkTracking();
} catch( err ) {}
</script><noscript><p><img src="http://www.letheatredardoise.com/piwik/piwik.php?idsite=1" style="border:0" alt="" /></p></noscript>
<!-- End Piwik Tag -->

But it’s the same style_emoticons/<#EMO_DIR#>/unsure.gif

6

Help please ! style_emoticons/<#EMO_DIR#>/smile.gif

I have tried to remove and recreate the website, to copy paste the tacking code…

I don’t know why it does not work. style_emoticons/<#EMO_DIR#>/unsure.gif

Thanks style_emoticons/<#EMO_DIR#>/smile.gif

7

What is wrong with it? My JS code looks exactly liek that and I get no data either. I copy-pasted the JS code from piwik though, so I’m not sure what to do here?

8

I am also using the exact same code generated by piwik.

and i am not getting any tracking either. this is 0.6.3

the hit is showing me a 200, which is ok. but, nothing is getting saved/updated in piwik. the stats are totally blank.

[EDIT] This seems to be happening ONLY in 0.6.3.

I downloaded and installed 0.6.4 RC, and it works properly.

I hope the final 0.6.4 is released soon!

[/EDIT]

9

iBlueLight: the code in your admin panel is correct. the code in your page isn’t. I browsed your URL with Firefox, and an error appears in the Error Console. It looks like you deleted the {} after the catch statement in the tracking code.

tribily and rjrj: this may be a case of having the same symptom, but a different cause. Post your URLs and we’ll try to figure it out.

10

http : : / tribily.com