Hello,
TL;DR: No data in most of the panels in dashboard, while ‘Visits in realtime’ shows effective visits.
My first message here. I discover Matomo and installed it for a first website. My concern is that in the dash board, only the ‘visits in real-time’ panel is informed. The other ones say there’re no data as you can see. About the ‘Visitor map’, I tried with and without GeoIP, but it doesn’t change anything in the dashboard. If I go in the ‘Real-time map’ tab in the sidebar, I well get a map with location of current visitor (me), but nothing in the dashboard.
Nothing special in server error log. I had these entries (changed sensitive names) some times during the day, but it disappeared by itself:
[Mon Feb 13 14:19:25.136068 2023] [core:crit] [pid 2928373:tid 139976322832128] (13)Permission denied: [client 15.235.55.136:50728] AH00529: /home/dummy/domains/foobar.com/private_html/_matomo/tmp/cache/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/dummy/domains/foobar.com/private_html/_matomo/tmp/cache/’ is executable
[Mon Feb 13 14:19:25.146706 2023] [authz_core:error] [pid 2928373:tid 139977094567680] [client 15.235.55.136:50738] AH01630: client denied by server configuration: /home/dummy/domains/foobar.com/private_html/_matomo/tmp/
[Mon Feb 13 14:19:25.157964 2023] [authz_core:error] [pid 2928373:tid 139975509133056] [client 15.235.55.136:50744] AH01630: client denied by server configuration: /home/dummy/domains/foobar.com/private_html/_matomo/tmp/empty
[Mon Feb 13 14:19:25.166499 2023] [authz_core:error] [pid 2928373:tid 139976440264448] [client 15.235.55.136:50746] AH01630: client denied by server configuration: /home/dummy/domains/foobar.com/private_html/_matomo/lang/en.json
[Mon Feb 13 14:19:27.658727 2023] [authz_core:error] [pid 2928373:tid 139976440264448] [client 15.235.55.136:50764] AH01630: client denied by server configuration: /home/dummy/domains/foobar.com/private_html/_matomo/config/global.ini.php
[Mon Feb 13 14:19:27.669203 2023] [authz_core:error] [pid 2928373:tid 139977941837568] [client 15.235.55.136:50772] AH01630: client denied by server configuration: /home/dummy/domains/foobar.com/private_html/_matomo/config/global.ini.php
Some info that could be useful:
- This website is on a shared hosting account.
- Server: Apache/2
- Domain with PHP 8.2 (php-fpm); can change-it to 7.4 or 8.1 in DirectAdmin.
- The private_html location is a symlink to the public_html directory containing the website
- The website is currently in building, so its access is protected by authentication (not public)
Also, I installed Matomo uploading through FTP as binary and didn’t change any permission afterward. I just added ‘force_ssl = 1’ in config.ini.php as recommended in diagnostic.
Diagnostic shows ‘no known tracking failure’.
System report indicates three weak points that are pointed as minors: missing shell_exec, no crontab setted up, missing LOAD DATA INFILE feature.
No error in browser console.
Well, do you have an idea about the reason why? Maybe an obvious point I missed…
TIA