No data collected since host 'fix'


#1

Hi, I was receiving a storage engine error yesterday so after reading a few similar posts here I contacted my host.

They cleared the cache and I was able to see my table report again however since then piwik is not collecting data for any of my sites. I’ve checked “piwik_log_visit” and can see there also there is no data since yesterday.

Can anyone help at all? My knowledge is basic so please speak slowly! :slight_smile:

Thanks.


#2

My chat log with HostGator re: this same problem:

(9:11:06pm)Jonatan B.:I am seeing that there is a security rule being hit by the software I can clear this out for you if you wish me to.
(9:11:27pm)Phillip Crum:Explain it to me in English, please. Slowly.
(9:12:02pm)Jonatan B.:Its no problem
(9:12:26pm)Jonatan B.:It seems that the software Piwik is trying to do something that is consider unsafe, by default, but we all know its not so we can clear out this warning
(9:12:36pm)Jonatan B.:Kind of like a false positive on your Antivirus.
(9:12:55pm)Phillip Crum:Why all of a sudden? New setting last nite?
(9:13:59pm)Jonatan B.:No, they can be hit by any number of reasons and then they get blocked until cleared.
(9:14:26pm)Phillip Crum:Funny that many others are having the same problem simultaneously??
(9:14:41pm)Phillip Crum:How do I keep this from happening again?
(9:17:15pm)Jonatan B.:All we have to do is whitelisted and that will take care of it.


#3

Did they clear it and did that resolve the issue?


#4

Just had reply from hostgator saying they have whitelisted the ModSecurity rule.

Checked stats and all is well again!

Thanks for the info Altstatten!