Matomo doesn't track downloads

I’m having troubles getting the download tracking to work. I’ve tried everything on this FAQ section with no success: Triggering manually with JS results in 403 requests.
What can be the resson for this?

Normaly, it is not neccessary to track a link as a download, when it is a download. The link tracking has this included.


consider the order.

HTTP Statuscode 403 - Forbidden
Maybe a htaccess Rule.

I’ve included both settings in the correct order with no effect. This is the only .htaccess rule present:

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

This is very special. Maybe this helps:

RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization},L]

L = Last

RewriteCond %{REQUEST_FILENAME} !-f [OR]
RewriteCond %{REQUEST_FILENAME} !-d

Addition: By HTTP_AUTHORIZATION you must send username:password inside the matomo tracking

var u=""

consider: username:password is visible in the sourcecode.
or disable it:

# RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization},L]

OK, I finally found the answer. My hosting providers Firewall blocked the requests. I could disable the specific rule that was blocking the download tracking.

Thanks for the effort, melbao! :slight_smile: