I’m a bit confused on Matomo behaviour with Woocommerce.
An exemple to understand :
- Visitor A navigate on my website
- Visitor A decide to buy something
- I see him on the visitor log until the checkout
- if the visitor A decide to pay, he leaves our website to pay on a payment provider (payzen)
- Matomo show a new order on the visitor log but as a new visitor B
- I see visitor A again when he come back on the confirmation page after his payment
How to keep the order on the same visitor card ? He has the same ip, resolution, browsers…
I use Matomo Cloud and Woocommerce with wordpress at their latest version.
Thanks for your help !