Matomo 3.13.0, why does Dashboard, All websites just display a red box?

Support & Bugs
1

On login it just displays a red box (error message below), why?

This is the first page: https://analytics.MYSITE.com/index.php?module=MultiSites&action=index&idSite=2&period=day&date=today

Version: Matomo 3.13.0

Red box/error message:

Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance. Need more help? [FAQ] – [Community Help] – Professional Help.

2

Hi,

This can only be answered by taking a look in the PHP error log. There should be a corresponding line. Maybe also check the browser console for errors.

If it loads for a long time before showing this error, this probably means that the request takes longer than the max_execution_time configured on the server and is therefore killed.

3

The console refers 0ms: .clearfix { *zoom:1; } as: This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”.

Nothing to worry about there.

Then at 122162ms:

Request URL:https://analytics.MYSITE.COM/index.php?module=MultiSites&action=getAllWithGroups&hideMetricsDoc=1&filter_sort_order=desc&filter_limit=50&filter_offset=0&showColumns=label%2Cnb_visits%2Cnb_pageviews%2Cvisits_evolution%2Cpageviews_evolution%2Crevenue_evolution%2Cnb_actions%2Crevenue&filter_sort_column=nb_visits&format=JSON2&idSite=2&period=day&date=today
Request Method:POST
Remote Address: MY.IP.ADDR
Status Code:500
Version:HTTP/2.0

And:

XHRPOSThttps://analytics.MYSITE.COM/index.php?module=MultiSites&action=getAllWithGroups&hideMetricsDoc=1&filter_sort_order=desc&filter_limit=50&filter_offset=0&showColumns=label%2Cnb_visits%2Cnb_pageviews%2Cvisits_evolution%2Cpageviews_evolution%2Crevenue_evolution%2Cnb_actions%2Crevenue&filter_sort_column=nb_visits&format=JSON2&idSite=2&period=day&date=today
[HTTP/2.0 500 Internal Server Error 121161ms]
Request URL:https://analytics.MYSITE.COM/index.php?module=MultiSites&action=getAllWithGroups&hideMetricsDoc=1&filter_sort_order=desc&filter_limit=50&filter_offset=0&showColumns=label%2Cnb_visits%2Cnb_pageviews%2Cvisits_evolution%2Cpageviews_evolution%2Crevenue_evolution%2Cnb_actions%2Crevenue&filter_sort_column=nb_visits&format=JSON2&idSite=2&period=day&date=today
Request Method:POST
Remote Address:151.252.0.1:443
Status Code:
500
Version:HTTP/2.0

And:

Response Headers (362 B)	
Raw Headers
HTTP/2.0 500 Internal Server Error
content-type: text/html
content-length: 296
date: Tue, 14 Jan 2020 21:53:24 GMT
server: LiteSpeed
vary: User-Agent
alt-svc: quic=":443"; ma=2592000; v="39,43,46", h3-Q039=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-23=":443"; ma=2592000, h3-24=":443"; ma=2592000
X-Firefox-Spdy: h2
Request Headers (1.195 KB)	
Raw Headers
Accept	
application/json, text/plain, */*
Accept-Encoding	
gzip, deflate, br
Accept-Language	
en-US,en;q=0.5
cache-control	
no-cache
Connection	
keep-alive
Content-Length	
0
Content-Type	
application/x-www-form-urlencoded
Cookie	
_ga=GA1.3.993188843.1546793494…001501.1579001501.; zenMode=0
DNT	
1
Host	
analytics.MYSITE.com
Origin	
https://analytics.MYSITE.com
Referer	
https://analytics…idSite=2&period=day&date=today
User-Agent	
Mozilla/5.0 (Macintosh; Intel …) Gecko/20100101 Firefox/71.0

Thanks for your insight – this is the first look at Matomo.