Mail tracking add N actions!


(Alejandro Itop) #1

I am tracking the emails by pixel.The problem is that when the person opens the email is generated in matomo an action equal to the length of the action name that we passed as a parameter.
Example:
https://localhost:3000/matomo.php?idsite=1&rec=1&action_name=email&uid=9999&_rcn=emailTracking

when opening the mail as the action name is “email”, in matomo we see 5 actions that are 1- e, 2-em, 3-ema, 4-emai and 5-email


(Lukas Winkler) #2

Hi,

I would really be surprised if this was a bug in Matomo as this is the same endpoint that is used for all other tracking.
I guess if you manually open that url (with & instead of &) it should work fine.

So my only guess is that there is some odd email client (or webmail proxy) that requests all substrings of the URL.


(Alejandro Itop) #3

Hi,
I have done a test but the same thing is happening to me, I leave the code and the result

<!-- Matomo Image Tracker-->
https://track.mysite.com/matomo.php?idsite=1&rec=1&action_name=mailtracker&uid=Ricardo&_rcn=emailTracking" style="border:0" alt="" />
<!-- End Matomo -->

Result:
image


(Alejandro Itop) #4

Any help plis !?, I need use the pixel tracking in my mails for the job.


(Lukas Winkler) #5

Hi,

Can you take a look at your access.log to make sure Matomo is really only getting one request?


(Alejandro Itop) #6

Hi,
I feel the delay, but it turns out that nothing comes out in the logs.