Location data missing city and regions

Hi We upgraded to version 3+ and switch over to GeoLite2 database
In the setting it shows it can access city and country.
However, in the reporting, no city info was shown. What am I missing.

According to this provider, your current location is:

(49.279, -123.114)
Vancouver, BC

Org: Unknown
ISP: Unknown
Note: This GeoIP implementation has access to the following types of databases: City, Country.

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Same issue has been happened to me.