Keep recieving error, can't see stats

Support & Bugs
1

I am making a site on wordpress, and when I go to the reporting link on Matomo, I get this message for certain categories: “Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance.” Some categories still work, but the overviews and some others show the error message.

I am very new to web development. How can I fix this to see the data?

2

Hi,

Can you check your webserver error log for details on what exactly goes wrong?
Does it load for a long time and then abort with that message or immediatly show it?
Do you use a standalone Matomo instance or the Matomo wordpress plugin?

3

Hi Lukas,

I’m not sure where to look for the webserver error log. The message does immediately show it. I use the Wordpress plugin, but then go to the matomo reporting page that takes me to matomo, and that is where the error shows.