Issue on heatmap plugin


We tried to use the heatmap plugin on one of our intranet website.
It’s a really simple html only contact page with a form.
The heatmap is configured with a sample rate of 100% and with the target URL as exactly match the only page of the website. There is no screenshot URL set.

When we move on the page can see every calls of tracking but when we go on matomo UI to see the screenshot itself we have a message saying: “there have been 10 samples recorded so far. However no screenshot has been taken yet. If there is a” Screenshot URL" for this heatmap it may take a while for the screenshot to become available as a user first needs to open this screenshot URL. Depending on the sample rate this may take a while.

I don’t understand why there is no screenshot recorded even if we have multiple samples


@candaj Could you please get in touch with our Support team at