Is it normal for the Piwik.php file to take over 6 seconds to download?


#1

I’m testing Piwik on a sample page. In the WebPageTest.org waterfall view it shows that the Piwik.php file is taking 6-7 seconds to load (is this normal?). This always occurs each time the test is run, whether the first view or the repeat view. By the way, is it possible for that file to be cached somehow?

Here is the page I tested: http://bit.ly/LNQFWR

Thanks!


(Thomas Seifert) #2

No, thats absolutely not normal. Usually it takes only a couple of milliseconds to load. Check your hosting environment.
You shouldn’t cache it as you wouldn’t get stats counted otherwise.


#3

[quote=“Thomas Seifert”]
No, thats absolutely not normal. Usually it takes only a couple of milliseconds to load. Check your hosting environment.
You shouldn’t cache it as you wouldn’t get stats counted otherwise.[/quote]

Thanks Thomas. I haven’t the faintest idea what to do next. Any suggestions on what exactly to look for in the ‘hosting environment’? The server is hosted by Goddy.com. It is a virtual private server running Windows Server 2008 64-bit. I believe we are using IIS 7.

The first ‘clue’ that I have is the waterfall chart (notice the long green line):

In looking at the Request Details from WebPageTest.org I see some interesting info for the Piwik.js file:

[size=small]Request 3:
URL: http://bit.ly/LNQFWR/piwik/piwik.js
Host: http://bit.ly/LNQFWR
IP: 184.168.97.167
Location: Scottsdale, AZ*
Error/Status Code: 304 (is this correct?)
Start Offset: 0.528 s
Time to First Byte: 158 ms
Bytes In (downloaded): 0.2 KB
Bytes Out (uploaded): 0.6 KB

Request Headers:

GET /piwik/piwik.js HTTP/1.1
Accept: /
Referer: http://bit.ly/LNQFWR/piwik-bottom.htm
Accept-Language: en-US
User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; PTST 2.324)
Accept-Encoding: gzip, deflate
If-Modified-Since: Thu, 14 Jun 2012 16:34:17 GMT
If-None-Match: "9eebb38a4b4acd1:0"
Host: http://bit.ly/LNQFWR
Connection: Keep-Alive
Cookie: _pk_id.1.ffea=a06374e44d39c9a9.1339895848.1.1339895848.1339895848.; _pk_ses.1.ffea=*; ASPSESSIONIDAADCSCSS=DFBMEHDCGGPADGLDLGKNIPNI

Response Headers:

HTTP/1.1 304 Not Modified
Last-Modified: Thu, 14 Jun 2012 16:34:17 GMT
Accept-Ranges: bytes
ETag: "9eebb38a4b4acd1:0"
Server: Microsoft-IIS/7.5
X-Powered-By: PleskWin
Date: Sun, 17 Jun 2012 01:17:43 GMT

Cached Response Headers:

HTTP/1.1 200 OK
Content-Type: application/x-javascript
ETag: "9eebb38a4b4acd1:0"
X-Powered-By: PleskWin
Content-Length: 20000
Last-Modified: Thu, 14 Jun 2012 16:34:17 GMT[/size]

And also for the Piwik.php file:

[size=small]Request 4:
URL: http://bit.ly/LNQFWR/piwik/piwik.php?action_name=1%20Source%20Design%20located%20in%20Wallaceburg%2C%20Ontario&idsite=1&rec=1&r=704704&h=1&m=17&s=41&url=http%3A%2F%2Fhttp://bit.ly/LNQFWR%2Fpiwik-bottom.htm&_id=a06374e44d39c9a9&_idts=1339895848&_idvc=1&_idn=0&_refts=0&_viewts=1339895848&res=1400x1050
Host: http://bit.ly/LNQFWR
IP: 184.168.97.167
Location: Scottsdale, AZ*
Error/Status Code: 200
Start Offset: 0.697 s
Time to First Byte: 6533 ms
Content Download: 1 ms
Bytes In (downloaded): 0.3 KB
Bytes Out (uploaded): 0.8 KB

Request Headers:

GET /piwik/piwik.php?action_name=1%20Source%20Design%20located%20in%20Wallaceburg%2C%20Ontario&idsite=1&rec=1&r=704704&h=1&m=17&s=41&url=http%3A%2F%2Fhttp://bit.ly/LNQFWR%2Fpiwik-bottom.htm&_id=a06374e44d39c9a9&_idts=1339895848&_idvc=1&_idn=0&_refts=0&_viewts=1339895848&res=1400x1050 HTTP/1.1
Accept: /
Referer: http://bit.ly/LNQFWR/piwik-bottom.htm
Accept-Language: en-US
User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; PTST 2.324)
Accept-Encoding: gzip, deflate
Host: http://bit.ly/LNQFWR
Connection: Keep-Alive
Cookie: _pk_id.1.ffea=a06374e44d39c9a9.1339895848.1.1339895861.1339895848.; _pk_ses.1.ffea=*; ASPSESSIONIDAADCSCSS=DFBMEHDCGGPADGLDLGKNIPNI

Response Headers:

HTTP/1.1 200 OK
Content-Type: image/gif
Server: Microsoft-IIS/7.5
X-Powered-By: PHP/5.2.13
Access-Control-Allow-Origin: *
X-Powered-By: PleskWin
Date: Sun, 17 Jun 2012 01:17:50 GMT
Connection: close
Content-Length: 43[/size]


#4

Still need help on this one, anybody?

PS. I’d be interested in hiring a Piwik guru to help properly configure and customize if appropriate, my installation, as well as provide future consultation as my site requirements evolve over time. Please send a PM, thanks!


(IRVING) #5

You must also check your connection speed


#6

The connection speed should be adequate. The WebPageTest.org’s site test is consistently reporting this issue with the piwik.php file and they have plenty of bandwidth.


(Matthieu Aubry) #7

Piwik gurus can be hired at: http://piwik.org/consulting/