Installed successfully - but seems not to work

luftikus143 · November 13, 2019, 7:18am

Although it seems to me that Matomo installed successfully, even after weeks there is nothing being displayed in the analytics. Do I need to enable it anywhere else or add a piece of code anywhere? Didn’t seem to me like this. I am working with Wordpress 5.2.2.

Thanks for any hints!

Lukas · November 13, 2019, 9:05am

Hi,

Can you check if there are any visits visible in the live visitor log?

luftikus143 · November 13, 2019, 9:56am

Where do I find the live visitor log?

Lukas · November 13, 2019, 4:08pm

Hi,

When you click on “Reporting”, you go to the Matomo UI and there is the visits log:

grafik

luftikus143 · November 13, 2019, 6:19pm

Ah, thanks a lot! Yes, indeed, there are entries, quite a few even…

luftikus143 · November 13, 2019, 6:29pm

However, it doesn’t display any information:

thomas_matomo · November 14, 2019, 11:17pm

Hi there,

what’s your PHP version? You could try and trigger an archive by going to System Report => Troubleshooting. There’s a button to trigger the archiving.