Installation without any problems - no configuration possible

Hi there,

i installed actual piwik flawless on my webserver. But, in backend there are some strange problems:

  1. If i try to set some configurations, they aren’t saved and i get an error “token is wrong”
  2. I do not see the Javascript Code (empty box)
  3. In the tracking tab i can’t set any radio buttons (seems they are disabled)

Does any one know about that strange behaviour?

Best regards

What browser are you using?

James

Hi,

i tried it with all major browsers.

Best

It sounds as if some permissions might be wrong in your Piwik installation.

Check these:
Directory “config” and all its contents: universal read/write/execute initially. When Piwik is configured and running, you can set this back to read-only.

Directory “tmp” and all its contents: universal read/write/execute. You may not be able to set permissions on some of this directory’s contents because of “ownership” settings. Don’t worry about that.

Note:
Some servers require permissions for PHP scripts to be set to 755 instead of 644. MIne is like that, so I set everything to 755 except where 777 is needed.

Hi. Thanks for that! I did exactly that but i have still the same problems. No Code shown, checkbox could not be checked and in other settings i get an “token not valid”

Misterious.

Try this: Troubleshooting - Analytics Platform - Matomo