Installation Problems Screen Goes Blank


#1

Hello I am trying to install Piwik on my host and it goes all blank. I have tried versions 1.3 1.4 and now 1.5 RC1. There is the same problem.

I have been in contact with my host support and here is their response.

This error Happens when I Run mypiwiksite.com/piwik/index.php?action=systemCheck

I have run phpinfo looks like PHP and MYSQL versions are fine. The Piwik version I have been running right now is Piwik 1.5 RC1. What to do now?


(vipsoft) #2

I think the error is what it is. Your web server configuration may be incompatible with the .htaccess files created by Piwik.

In plugins/Installation/Controller.php, around line 697, comment out the line to create .htaccess files.


                else
                {
//                        Piwik::createHtAccessFiles();
                }

Then remove any .htaccess files already created in the piwik folder:


find piwik -name '.htaccess' -exec rm {} \;

Then point your browser back mypiwiksite.com/piwik/.

(Note: if this works, then your host may want to fix their web server configuration since the .htaccess files are intended to provide an additional layer of security.)