Installation Problems Screen Goes Blank

[WebDude]

Hello I am trying to install Piwik on my host and it goes all blank. I have tried versions 1.3 1.4 and now 1.5 RC1. There is the same problem.

I have been in contact with my host support and here is their response.

This error Happens when I Run mypiwiksite.com/piwik/index.php?action=systemCheck

@HostSupport

This is the error we see when trying to access this:

Request exceeded the limit of 10 internal redirects due to probable configuration error.

This means the link gets stuck in a redirect loop. This is likely due to a bad configuration/badly written .htaccess or something along these lines. This is something that you should look into and resolve yourself as it is an issue relating to the software you are trying to install.

I have run phpinfo looks like PHP and MYSQL versions are fine. The Piwik version I have been running right now is Piwik 1.5 RC1. What to do now?

[vipsoft]

I think the error is what it is. Your web server configuration may be incompatible with the .htaccess files created by Piwik.

In plugins/Installation/Controller.php, around line 697, comment out the line to create .htaccess files.

                else
                {
//                        Piwik::createHtAccessFiles();
                }

Then remove any .htaccess files already created in the piwik folder:

find piwik -name '.htaccess' -exec rm {} \;

Then point your browser back mypiwiksite.com/piwik/.

(Note: if this works, then your host may want to fix their web server configuration since the .htaccess files are intended to provide an additional layer of security.)