Installation help


Morning! Installed to a site with no issues, but now I am trying to install to another site, and all I get is:
Have deleted and reuploaded the entire file folder several times… I have no idea what’s wrong, can anyone help?
I am going to:


i got the same problem, there a less files in the config folder. looks incorrect.


So what can I do to fix it??? Help!

(Matthieu Aubry) #4

Are you trying to install Piwik 2.2.0 from Index of / ?


I downloaded the zip file right from the website
Uploaded everything to a website and set it up quickly.
I am now trying to set up a second website with it’s own upload and keep getting the config file not found error.
Is this an installation error or a read/write directory error?


It seems to be a problem with permissions, on your installation. You can fix it by setting permissions via chmod.

(Matthieu Aubry) #7

Piwik says there is no config file.
is there a file in piwik/config/config.ini.php ?


In that folder are two files:
global.ini.php and
How did it work on the other site if I am missing config.ini.php? And how do I get that file?

(Matthieu Aubry) #9

Ok that’s normal that you don’t have this file yet.

So when you visit what do you see?

If you see the error message, can you try to set the “config” directory as writable using your FTP software?


I had the same error message.

For me it works well after setting the “tmp” directory as writable.


That did it, thank you so much this has been driving me crazy!
Gotta love forums and great people…

(Matthieu Aubry) #12

Thanks for your feedback, I’ve created a ticket to keep track of this bug Error General_ExceptionConfigurationFileNotFound displayed on screen · Issue #5063 · matomo-org/matomo · GitHub

if you have more info please post in the ticket directly :slight_smile: