Importing from GA4 to Matomo Cloud - Status Killed

Hi All,

I am using matomo cloud, I am importing data from GA4 to matomo,
I’ve setup everything according to the guide you have in the matomo website, but the job keeps getting Status= “killed” after some time.
Message says its due to long php process. I’ve manually restarted it several times too.

How can I fixed this issue?

Hi @Mila_Matomo
As this concerns Matomo Cloud, please try to reach the shop at matomo dot org email address to ask for help…

Hi @Mila_Matomo can I please confirm if you are using Matomo Cloud? If so please reach out on