How to migrate from one Cloud hosted account to another


One of my customers decided to get their own Matomo Cloud account and wants to migrate the data from a site that has been tracked on our Cloud hosted account. Is there a guide for that? I only found guides for migrating from self hosted to cloud and vice versa with a quick search.

Thanks in advance to anyone who might know.

Hi there,

It is possible to migrate a siteID between cloud subscriptions but this is something the cloud team would need to action for you. If you reach out to cloud support with an email request, they can advise further on this for you.

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