How to enable state/city in geo location?

when I look at my user locations, only country level is shown. but I know for sure that all my sales are domestic, so this country location info is useless.

more important is state and city(if possible). in fact IP geo location at state level is not that hard, and pretty accurate. currently I only see “Unknown” for all “city” report.

how can I make it report correct state names?

thanks
Yang

duh… How to - Analytics Platform - Matomo