How can I disable GeoIPoesn't work anymore :

Support & Bugs
#1

Hi,

As I don’t have the GeoIP extension installed and I don’t want to install it, how can I disable it ?

The reason is that, since upgrade to 1.9, the import_log.py script fails with the following error:

Fatal error:

Fatal error: Class ‘Piwik_UserCountry_LocationProvider’ not found in /opt/lampp/htdocs/piwik_1.9/core/Tracker/Visit.php on line 609

#2

Maybe the “UserCountry” plugin is disabled ? you dont need to setup GeoIP but indeed, I notice a bug that the tracking will fail if UserCountry plugin is disabled

#3

Hi,

I have the exact same problem as the OP.
Though I do have the UserCountry plugin enabled.

Any other hints/workarounds?

#4

Hello Matt,

Activating the UserCountry Plugin fixed my problem.

Thanks you for your help.

#5

For me it doesn’t help, as said the UserCountry plugin is enabled.

In case it might help, here is my list of enabled plugins:

[PluginsInstalled]
PluginsInstalled[] = "Actions"
PluginsInstalled[] = "AdminOverview"
PluginsInstalled[] = "API"
PluginsInstalled[] = "CoreAdminHome"
PluginsInstalled[] = "CoreHome"
PluginsInstalled[] = "CorePluginsAdmin"
PluginsInstalled[] = "CoreUpdater"
PluginsInstalled[] = "CustomVariables"
PluginsInstalled[] = "Dashboard"
PluginsInstalled[] = "DoNotTrack"
PluginsInstalled[] = "ExampleAPI"
PluginsInstalled[] = "ExampleFeedburner"
PluginsInstalled[] = "ExamplePlugin"
PluginsInstalled[] = "ExampleRssWidget"
PluginsInstalled[] = "Feedback"
PluginsInstalled[] = "Goals"
PluginsInstalled[] = "ImageGraph"
PluginsInstalled[] = "Installation"
PluginsInstalled[] = "LanguagesManager"
PluginsInstalled[] = "Live"
PluginsInstalled[] = "Login"
PluginsInstalled[] = "MultiSites"
PluginsInstalled[] = "PDFReports"
PluginsInstalled[] = "PrivacyManager"
PluginsInstalled[] = "Provider"
PluginsInstalled[] = "Proxy"
PluginsInstalled[] = "Referers"
PluginsInstalled[] = "SEO"
PluginsInstalled[] = "SitesManager"
PluginsInstalled[] = "Transitions"
PluginsInstalled[] = "UserCountry"
PluginsInstalled[] = "UserCountryMap"
PluginsInstalled[] = "UserSettings"
PluginsInstalled[] = "UsersManager"
PluginsInstalled[] = "VisitFrequency"
PluginsInstalled[] = "VisitorInterest"
PluginsInstalled[] = "VisitsSummary"
PluginsInstalled[] = "VisitTime"
PluginsInstalled[] = “Widgetize”

#6

One more information in case it might be of any help: I’m using the GeoIP (PECL) variant.

#7

Same problem here. I use a plain vanilla piwik installation for some time and tried to upgrade it to piwik 1.9.

Nothing has been counted since then. I’m getting the same fatal error on every request.

#8

I have exactly the same problem - plain vanilla piwik installation and no new stats since I upgraded to 1.9. Logs show errors like:

[17-Oct-2012 18:06:38 UTC] PHP Fatal error: Class ‘Piwik_UserCountry_LocationProvider’ not found in /web/content/core/Tracker/Visit.php on line 609

Interestingly, when a plugin (any plugin) is activated or deactivated or some settings change, I see a visit reflected from one of the frequently visited sites I am tracking. The entire visit continues to be tracked, though no other visits from other unique visitors are reflected in Piwik.

[quote=JerryWho]
Same problem here. I use a plain vanilla piwik installation for some time and tried to upgrade it to piwik 1.9.

Nothing has been counted since then. I’m getting the same fatal error on every request.[/quote]

#9

It seems our problem was also reported at:

#10

Same problem, i have resolved the problem temporarly by adding this two line at the beggining of the file core/Tracker/Visit.php :

require_once PIWIK_INCLUDE_PATH . “/plugins/UserCountry/LocationProvider.php”;
require_once PIWIK_INCLUDE_PATH . “/plugins/UserCountry/UserCountry.php”;

The plugin is already enabled. I have upgraded the piwik installation from the site.

#11

Worked for me. Country shows as Unknown, though.

#12

We will release a new version in the next few days with the fix, sorry about that!

#13

Good news: GeoIP is now integrated in Piwik, enabling Accurate Visitors Geolocation in your Analytics reports. To enable GeoIP go to the Settings > Geolocation admin page, and follow the short instructions.

You can also get an even more accurate Country & City Database from here to enjoy top accuracy in detecting your visitors locations.

See also the documentation about Geolocation - Analytics Reports in Piwik.

#14

I’ve upgraded to 1.9.1 today and everything seemed to work properly.
But suddenly I get the same error again.
Anybody has the same problem?

#15

which error ?