Help with sudden errors please?

Support & Bugs
1

Hi Friends,
I’m suddenly seeing this error on my dashboard, instead of the widgets (one for each widget):

ERROR: Failed to get data from API: SQLSTATE[42000]: Syntax error or access violation: 1286 Unknown storage engine ‘InnoDB’

And there’s a less specific error under System Check. I’m not sure if it refers to the same thing, or something different:

Required PHP configuration (php.ini)

I strongly suspect my stupid host has made some change, since I have not made any changes. Although I’m still using version 3.5.1, and maybe I just need to upgrade?

Could someone point me in the general direction, to start to fix this?

Thanks for your help

2

Hi,

Matomo uses (and has been using for quite a while) the InnoDB storage engine in MySQL/MariaDB.
The Error message comes directly from the MySQL server, so I’d recommend to contact whoever is responsible for maintaining it.

PS: You should also really update as soon as possible, but I don’t think that’s related to this issue.

3

Thank you very much!

The errors have all cleared now! So that’s good news. But if it comes back, now I know where to go.

Thanks again!!

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