Help me understand Visitor Profile page


#1

Hi all,

I am trying to understand what is going on in the visitor profile. See this http://i.imgur.com/ZBB6NMq.png

How is 1 IP logging 3 different countries?


(Matthieu Aubry) #2

Probably it’s a different visit IP every time maybe?

You can check by clicking the Visitor Profile list of visitors, on the title for a visit. It will show the IP on the left panel after you click on that visit.


#3

Since it is a new site, i am very sure it is my own IP, based on the IP, browser, and behaviour.

But regardless of how many IP a user has used to visit the site, it shouldn’t fall under the same visitor profile. Every IP should be logged in their respective visitor profile, am i right? If not by IP, how do you determine the visitor profile?

I have also checked the docs:

http://piwik.org//docs/user-profile/

It is not quite possible to have the same user visit from poland, france and new zealand. The same applies to my own visits, I have not traveled around the world, and if I have, the IP would have changed and recorded all my sessions in separate visitor profile.


#4

Tracking returning visitors is based on cookies.
Only if cookies are not available(deactivated in the browser, deactivated in the settings), piwik will fallback to the ip-adresses.

However the combination of poland, france and new zealnd would ba a very poor geo-ip detection for one user(if he/she is not traveling around the world, of couse;))


#6

Interesting. Then your recording is accurate, unlike mine. Is this a piwik problem or the geo-ip plugin’s problem?


(Matthieu Aubry) #7

It could be a Piwik problem. Can you replicate the issue?

Did you set any config setting in your config.ini.php?