Help! I am the admin, but I am unable to login to my Piwik site: http://www.krwebreport.com/


#1

The password I have used for years did not work. I clicked to change the password, but did not receive a confirmation. Prior to this issue, I had an error message indicating that the config.ini.php file is misconfigured. I can’t get to the config file either. I welcome any guidance. Many thanks, Dianna


(Kuba Bomba) #2

Could you check the spam folder in your e-mail inbox? Do you maybe have access to the server log files to check what’s wrong?