Heatmap & Session :: resulted in an error: curl_exec

[Ameur (Ameur Hazmani)]

Hi.
after updating my Matomo from 3.5 to 3.8 heatmap plugin doesn’t work, i got the following error message on my system CHeck

Requesting ‘https://xxxxxxxx/plugins/HeatmapSessionRecording/configs.php?idsite=1&trackerid=5lX6EM&url=http%3A%2F%2Ftest.test%2F’ resulted in an error: curl_exec: operation timed out after 2000 milliseconds with 0 out of 0 bytes received. hostname requested was: xxxxxxx . As a result, tracking Heatmaps and Session Recordings may not work. You may need to change your webserver configuration to allow access to this file via the Internet or Intranet.

When i try to go to this link from another machine in another network, i got the following message :
Piwik.HeatmapSessionRecording.configuration.assign({“heatmaps”:[],“sessions”:[],“idsite”:“1”,“trackerid”:“5lX6EM”});

I’m on IIS web Server
any suggestion ???
thank you

[Lukas (Lukas Winkler)]

Hi,

This seems to be the same reasoning as here:

Error configuration with Heatmap & Session Recording Tracking

Hi, For Heatmap & Session Recording to work correctly the /plugins/HeatmapSessionRecording/configs.php URL has to be reachable for all website visitors. If you (and therefore also the website visitors) get the Piwik.HeatmapSessionRecording.configuration.assign response, it is set up correctly and the plugin should work correctly. To make wrong configurations more obvious, Matomo’s System Check uses PHP curl to check if this URL works. For this Matomo tries to access http://localhost:6719/plugi…

As long as your visitors can access this URL and get the Piwik.HeatmapSessionRecording.configuration... response, everything should be working fine.

The error is just the self-check as it seems like your server can’t access itself via curl.

[Ameur (Ameur Hazmani)]

Hi Lukas,
thank for your answer
My Server is not a working only on localhost, it’s using correct domain accessible for all my users behind a vpn

so why users can get this answer ??
Piwik.HeatmapSessionRecording.configuration.assign({“heatmaps”:[],“sessions”:[],“idsite”:“1”,“trackerid”:“5lX6EM”});

[Jason_1282 (Jason)]

Hi,

Piwik.HeatmapSessionRecording.configuration.assign({“heatmaps”:[],“sessions”:[],“idsite”:“1”,“trackerid”:“5lX6EM”});

Is the standard response for the plugin. There are no heatmaps or session recordings configured for this page so the arrays are empty. If there were configurations available the response might look like:

Piwik.HeatmapSessionRecording.configuration.assign({“heatmaps”:[{“id”:75,“getdom”:false,“sample_rate”:“100.0”}],“sessions”:[{“id”:74,“sample_rate”:“100.0”,“min_time”:0,“activity”:true,“keystrokes”:false}],“idsite”:“11”,“trackerid”:“5lX6EM”});

[Ameur (Ameur Hazmani)]

i don’t know how, but HeatMap is now recording normaly
but i still have the same warning on my System config :
Requesting ‘https://xxxxxxxx/plugins/HeatmapSessionRecording/configs.php?idsite=1&trackerid=5lX6EM&url=http%3A%2F%2Ftest.test%2F’ resulted in an error: curl_exec: operation timed out after 2000 milliseconds with 0 out of 0 bytes received. hostname requested was: xxxxxxx . As a result, tracking Heatmaps and Session Recordings may not work. You may need to change your webserver configuration to allow access to this file via the Internet or Intranet.