We have configured heatmap & session recording plugins but unable to fetch the screenshot under heatmap tab and session recordings under session recording tab and in the dashboard it’s displaying the below mentioned content
There have been 21 samples recorded so far. However, no screenshot has been taken yet. If there is a “Screenshot URL” for this heatmap, it may take a while for the screenshot to become available as a user first needs to open this screenshot URL. Depending on the sample rate this may take a while.
No session has been recorded yet. If there are supposed to be recorded sessions by now, maybe the configured entry page does not match any page on your website. It is also recommended to check the “System Check” under “Administration” (only Super Users) to see if your system is configured to automatically recorded sessions.
System check has no errors
Solution for the above mentioned issue is highly appreciated. TIA !