My customer has Matomo installed to track their intranet. For security reasons, the Matomo scripts are installed onto their server, while the PHP server (with Matomo) is in cloud. I tried to install the heatmap plugin, and it installs ok, but does not start to log data. The System Check claims that:
“Requesting 'https://matomo./plugins/HeatmapSessionRecording/configs.php?idsite=1&trackerid=&url=http***** resulted in an error: curl_exec: resolving timed out after 2512 milliseconds.”
I can open the configs file both from external network and from the intranet, so that does not seem to be an issue. But I started to wonder whether it is OK to have the plugin installed to the PHP server on cloud, or should I install those files within the intranet? Further, maybe the path to analytics points to wrong address and therefore Matomo cannot open the right files?