Graphs Not Showing In Mobile

Support & Bugs
1

Hi, I’m on the leatest version of Piwik Mobile and graphs are not showing, though GD is enabled.

Any ideas?

2

Sorry, BAR CHARTS are not showing, just a stock image with bars that are not associated with Piwik Mobile, not with accurate data.

I have the latest version of both enabled.

3

Hi comptech520,

could you give me some more details about your device? Do you use Android/iOS? Which version?

Which Piwik Server version do you use?

Are only bar charts not showing but other graphs are showing?

Could you log in to your Piwik installation on a normal browser and open the following link?

http://demo.piwik.org/?module=API&method=ImageGraph.get&idSite=1&period=day&date=today&apiModule=UserCountry&apiAction=getCountry&outputType=0&showMetricTitle=1&fontSize=9&aliasedGraph=1&format=JSON

Maybe you have to change the “idSite” value: idSite=1 to another number. Does the link display a bar chart?

4

[quote=thomas-piwik]
Hi comptech520,

could you give me some more details about your device? Do you use Android/iOS? Which version?

Which Piwik Server version do you use?

Are only bar charts not showing but other graphs are showing?

Could you log in to your Piwik installation on a normal browser and open the following link?

http://demo.piwik.org/?module=API&method=ImageGraph.get&idSite=1&period=day&date=today&apiModule=UserCountry&apiAction=getCountry&outputType=0&showMetricTitle=1&fontSize=9&aliasedGraph=1&format=JSON

Maybe you have to change the “idSite” value: idSite=1 to another number. Does the link display a bar chart?[/quote]

The following link brings me an error (with my server) whether I’m logged in or just manually input the link. I did try a few other idSite numbers.

{“result”:“error”, “message”:“You can’t access this resource as it requires an ‘view’ access for the website id = 2.”}

I did see some bar charts in Piwik itself on the webserver, though just not mobile.

I am using 1.8.3, and the latest version of the Mobile app. I am on an Droid, Razr Maxx with ICS 4.0 as the OS.

Thanks

5

Ok, you’ll find the correct “idSite” number by clicking on “Settings” and then selecting the tab “Websites”. There should be displayed some IDs on the left. Do you have access to “settings”?

6

Oh yea sure do, I have IDs 1-5, since there are 5 sites.

Just didn’t come up when I went to the direct URL, even when I was logged in.

7

Argh! I forgot to mention you also have to replace the Piwik domain with your domain (and maybe add path to Piwik). I mean this part “http://demo.piwik.org” . Sorry!

8

Oh I did!

I’ll PM you my domain.