Goals reports based on events are empty

General questions
#1

I send custom events from my website e.g. when somebody clicks on a call-link:

_paq.push(['trackEvent', 'Clicks', 'Call', number]);

That seems to works, as these events appear in the report “Behaviour > Events” and it the visitor log.

Then i created a goal:

When visitors > send an event > where the Event Action > is exactly "Call"

But the goal report doesn’t show any conversions. Even after days.
Am i doing anything wrong or is it a bug?

Matomo 4.12 on-premise

#2

Can you check also on the visitor log to check immediately if the goal is triggered (instead of waiting for the data archiving…)
Can you check Goals are working by using a condition that could be triggered easily, eg:

  • When visitors > send an event > where the Event Action > is exactly "Call"
  • or When visitors > Visit a given URL > where the URL > contains "...something that can occur..."
#3

I triggered the goal myself in an incognito tab (as i also did it last week to test) and now (don’t ask me why, i didn’t change anything to last week) the visitor log shows the triggering of the goal.
Last week only the event was shown.

So the goal report now shows everything as excepted.
Problem solved, thank you! Don’t know why :slight_smile: but anyway it is fine now.

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