Goal Tracking Issues

General questions
1

New to the Piwik platform, started off great. I am trying to record goal conversions. It was originally working great in the development environment, however since going live it does not work.
The scenario:
User purchases item, javascript is “_paq.push([‘trackGoal’, 1, num]);” where num = item value. Then the user is redirected via javascript. I thought maybe they are being redirected too fast, so put a 5 second timeout before redirecting, but still no luck.
I have also tried using the image tracking to no avail.

The piwik system is hosted on a different server, though I doubt this has any effect as page views are still being tracked.

Any help or if anyone could point me in the direction to look. That would be great.

Thanks.

2

The best way would be to “debug” the piwik tracking requests by looking at the HTTP requests in your browser, see some pointers in Tracking HTTP API: API Reference - Matomo Analytics (formerly Piwik Analytics) - Developer Docs - v3

3

Thanks for your response Matt.

With debugging enabled, I receive the following:

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] Debug enabled - Input parameters:

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] array (

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] ‘idSite’ => ‘1’,

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] ‘rec’ => ‘1’,

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] ‘idGoal’ => ‘1’,

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] ‘revenue’ => ‘22’,

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] )

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] Loading plugins: { Provider,Goals,PrivacyManager,UserCountry,Login,UsersManager,SitesManager }

DEBUG Piwik\Common[2014-05-28 09:25:31] [d83e4] Current datetime: 2014-05-28 09:25:31

and a white box with:

Invalid idSite: ‘0’

Backtrace:

#0 /public_html/analytics/core/Tracker/VisitExcluded.php(37): Piwik\Tracker\Request->getIdSite()
#1 /public_html/analytics/core/Tracker/Visit.php(85): Piwik\Tracker\VisitExcluded->__construct(Object(Piwik\Tracker\Request), ‘Q\x95,&’)
#2 /public_html/analytics/core/Tracker.php(827): Piwik\Tracker\Visit->handle()
#3 /public_html/analytics/core/Tracker.php(242): Piwik\Tracker->trackRequest(Array, NULL)
#4 /public_html/analytics/piwik.php(126): Piwik\Tracker->main()
#5 {main}

I don’t understand how it says invalid idSite:0 when it has got it in the debug array.

4

Please use “idsite” instead of “idSite” for Tracking API requests. This bug was fixed in Image tracker displays wrong code: idSite= but idsite= should be used instead · Issue #5131 · matomo-org/matomo · GitHub