I have seen several other threads on this topic, but no one has replied to them. So I apologize for starting a new thread, but this seems to clearly be an issue with Piwik. If it’s not, I’m happy to help find the user error that myself and others are encountering.
I have Piwik installed on a private server. The GeoIP settings page in Piwik indicate that the PECL extension is installed correctly, and the test script on the right side correctly detects my city. I am using the GeoLiteCity.dat file that I have renamed to GeoIPCity.dat as instructed.
However, my real-time visitor report, the real-time visitor map and all reports contain absolutely no city data. I have attempted to reprocess old logs via the instructions in the Piwik knowledge base. That hasn’t worked, which isn’t so much an issue as is collecting city data going forward.
The web site being analyzed by Piwik is a national OEM and service company, so collecting city data can be crucial to decisions we make. Any help would be appreciated - I am very impressed with all of Piwik’s features and especially the recent improvements. Let me know if I need to provide any config files, screen shots or logs, and thanks for your time.