First time install, '500 internal server error'

Support & Bugs
1

Hi all,

First time trying to install Piwik. Followed all instructions, downloaded and unzipped the app on my computer then uploaded to the server into a new folder, made sure PHP was up to date (5.6), created new database, but when trying to run it all I am getting is a ‘500 internal server error’. Any suggestions?

Host server: GoDaddy
System: Windows Hosting
PHP: 5.6
MySQL: 5.5
IIS: 7.0

Any suggestions?

2

Hi,
This means some kind of php error is occurring. To find out which exactly you need to check the php error log.

3

Hi Lukas,

Where can I find the error log? I looked around but can’t find error log for Piwik.

Just FYI, we also have a couple of PHP forums (Simple Machines forums) which run fine.

4

Hi,

That really depends on what kind of Host you are having. I am not really familiar with Webhosting using Windows, so I unfortunately can’t really help you.

According to this you can specify in your PHP config where the log is saved.

You could also try enabling setting display_errors in your php.ini to display_errors = on, because then PHP will show the error in the browser instead of logging it. (Of course you should disable it egain after solving the issue as it is a security issue)