Fatal Error Maximum Execution Time - cannot login

Support & Bugs
#1

We are not tracking only about 10 sites with small traffic comparatively speaking. It does seem that when I add a new site that this error message or something similar will appear and cannot more often when trying to enter Piwik to review our stats.

Fatal error: Maximum execution time of 30 seconds exceeded in C:\inetpub\vhosts\grantweb.com\httpdocs\piwik\libs\Zend\Db\Statement\Mysqli.php on line 208

I did some research and it seems a memory problem: would like confirmation on how to fix this please. All settings would be at the default installation.

RG

#2

Did you check your php.ini? try upping it to 128 or 256 megs to see if that helps…

#3

I’ll send this to my tech guy - I tried looking for the php.ini file in the Piwik fodler, as it’s an easy change, but can’t locate. Thanks for the help I’m sure this is the fix.

RG

#4

no problem if when he finds it it still looks like it was big enough have him look at the sushosin memory setting as well…

#5

I’ve bumped the memory limit for PHP from 8 MB to 128 MB. I can increase the script execution time limit from 30 seconds if need be, but that isn’t really a good solution.

now get:

Fatal error: Maximum execution time of 30 seconds exceeded in C:\inetpub\vhosts\grantweb.com\httpdocs\piwik\core\Common.php on line 1939.

cleared the cache and tried again: Fatal error: Maximum execution time of 30 seconds exceeded in C:\inetpub\vhosts\grantweb.com\httpdocs\piwik\core\DataTable\Manager.php on line 97

not sure if my tech guy has checked on this yet. Will know tomorrow: have him look at the sushosin memory setting as well…

RG

#6

We haven’t heard lately on this issue. Perhaps the holidays, but thought I’d check in.

RG

#7

:)-D Fixed. We increased the script execution time limit quit a bit. The problem in the beginning was using the proper php.ini file.

Although we are not thrilled with having such a long execution time. Leaves one open to problem people.

Thanks for the help.

RG