Fatal error in memory

Support & Bugs
1

Hello,

I just updated my Piwik to the latest version and I get this everytime I go to visitors and select any data (e.g: Data from this month).

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8208 bytes) in /var/sites/xxx/public_html/core/DataTable.php on line 1145

How can i fix it?

Thanks!

2

See How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo

“Increase php memory limit”

3

[quote=matt]
See How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo

“Increase php memory limit”[/quote]

That’s probably also a memory access violation (segfault) and not a problem with the php memory limit.

4

Hi,

i get the same error if i use the Piwik 2 Verison.

PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 523800 bytes)

php.ini:
memory_limit = 1024M

I get this error if i activate Piwik in the http conf. At this Moment i can not use the Piwik system.

Has anyone an idea how I can fix the problem?

Thanks
Bastian

5

Hi Bastian,

This is really a critical issue and needs to be fixed by the upstream PiWik developers…

I hope they’ll fix it so soon as possible…

6

Hello, this is no critical issue but that Piwik requires more memory than available. Please consider increasing memory limits in your php config

7

Thank you.

I’d like to update this ticket: My hosting has fixed this issue for me by increasing the memory limit.

8

Hi,
my memory limit is 1024M. I think this is high enough or? What can i do to fix this?
The old Version of Piwik ran without problems with 128M memory limit.

Thanks
Bastian

9

bastCOM were you running the archiver with 1.12 and it was OK ? how long have you been using piwik, how many websites and pages per month approx? 1G limit is normal to archive longer periods (eg. weeks/months) for medium sites.

10

Hi Matt,

the Piwik not ran long 2 weeks for 3 websites 300 visitors per day. Version 2 I have reinstalled. Runs about 5 minutes then everything crashes with 1GB memory.

Thanks
Bastian

11

[quote=bastCOM]
Hi Matt,

the Piwik not ran long 2 weeks for 3 websites 300 visitors per day. Version 2 I have reinstalled. Runs about 5 minutes then everything crashes with 1GB memory.

Thanks
Bastian[/quote]
As I have already said, this isn’t real memory usage. I have tested it on many different linux systems. Piwik causes an access violation (segfault / memory) and PHP apps will be crashing.

@matt

This is really a critical issue, because other PHP applications on the same server (like joomla) could also crash.

Fedora 20: Clean new Piwik 2.0.1 installation:

[Thu Dec 19 14:41:22.162268 2013] [core:notice] [pid 1380] AH00052: child pid 1396 exit signal Segmentation fault (11)
[Thu Dec 19 14:41:22.162507 2013] [core:notice] [pid 1380] AH00052: child pid 1409 exit signal Segmentation fault (11)
[Thu Dec 19 14:41:29.175585 2013] [core:notice] [pid 1380] AH00052: child pid 1406 exit signal Segmentation fault (11)
[Thu Dec 19 14:41:33.182794 2013] [core:notice] [pid 1380] AH00052: child pid 1408 exit signal Segmentation fault (11)
[Thu Dec 19 14:41:36.187041 2013] [core:notice] [pid 1380] AH00052: child pid 1383 exit signal Segmentation fault (11)
[Thu Dec 19 14:41:36.187188 2013] [core:notice] [pid 1380] AH00052: child pid 1385 exit signal Segmentation fault (11)
[Thu Dec 19 14:41:37.198245 2013] [core:notice] [pid 1380] AH00052: child pid 1381 exit signal Segmentation fault (11)
[Thu Dec 19 14:41:38.218205 2013] [core:notice] [pid 1380] AH00052: child pid 1384 exit signal Segmentation fault (11)
[Thu Dec 19 14:41:38.218354 2013] [core:notice] [pid 1380] AH00052: child pid 1391 exit signal Segmentation fault (11)

please fix it…

12

unfortunately we cannot reproduce the issue. Can you upgrade php to latest ?

13

See post might be same solutionif applicable

http://forum.piwik.org/read.php?2,108409,page=1#msg-108690