Fatal error: Class 'Piwik_SegmentEditor_API' not found in /home/.../plugins/PDFReports/PDFReports.php on line 86, Please Help!

Support & Bugs
1

Hi, I am novince at this. After I tried clicking on “automatic update,” the page seems like frozen for 10 minutes. I hit refresh on the browser and I got this error. I am not sure how to fix it.

Fatal error: Class ‘Piwik_SegmentEditor_API’ not found in /home/ xxxxxxx / xxxx .org/piwik/plugins/PDFReports/PDFReports.php on line 86

I could probably remove piwik and reinstall it all together but hoping I don’t have to resort to that.

Thank you for your time in advance.

2

Check in the conf files to make sure that you are using the updated global.ini file and not the original one.

3

It looks like some files were not uploaded properly. Please re-upload all files from 1.12 ZIP

4

Since I am new at this so I took the noob approach. The way I fixed this problem is by not addressing it all together :D. My hosting company has the single-click app install feature, and hence single-click uninstall. So I did so but left the database alone. Then I did the single-click install again with the same installation info/database. After that did the “automatic update.” I made sure I wait for the update finish. Everything seems be working again without any error.:)-D
Thank you for replying to my message!

5

Hello,

I have the exact same error:


PHP Fatal error:  Class 'Piwik_SegmentEditor_API' not found in /var/www/vhosts/xxx.org/stats/plugins/PDFReports/PDFReports.php on line 86

When I try to update my Piwik 1.12 to 2.02 with the following command (My Piwik DB weight ~200MB ) :


php index.php -- \"module=CoreUpdater\

I re-uploaded by FTP all the files of Piwik 1.12 but this did not help. Piwik 1.12 has been running very well for the last few months.

My server config:

  • Parallels Plesk Panel v10.4.4 on CentOS 5
  • PHP 5.3.3
  • Apache 2.2.3

Do you have any advice on how to fix this?

6

Delete the plugins/PDFReports directory and try again ?

7

I have just tried (deactivated the plugins in settings, then removed the folder), now when I run the update command,


php index.php -- "module=CoreUpdater"

I get the following error


PHP Fatal error:  Exception thrown without a stack frame in Unknown on line 0

Also, before running the update command, I followed the recommendation on this page How do I momentarily disable Piwik User Interface and/or Piwik visitor Tracking? - Analytics Platform - Matomo and disabled the backend and tracking in the config.ini file.