Fatal Error after install

Support & Bugs
1

After completing installation successfully, this page: index.php?action=&module=
…loads only this error:
Fatal error: Call to undefined function ctype_alnum() in /web/users/simon/publichtml/stats/piwik/core/FrontController.php on line 114

anyone have any ideas how I might fix this? thanks!

2

Hi Simon,

Welcome to the Piwik community forums!

You may have not completely uploaded the Piwik installation files. It looks like you are having problems when including an external php file.

3

Hi michaelc,

Thanks for your reply. I tried re-installing. This time, instead of unzipping on my local machine and uploading all the files, I unzipped piwik from the terminal on my server (to make sure all the files were getting installed). I got thru the installation again successfully, but then got the same error I mentioned in my first post.

Any other ideas? Is there a way to get a more verbose error that may help you troubleshoot with me?

Thanks!
Simon

4

maybe you’re using a php version with ctype disabled, check phpinfo();

i think it would be better to replace this function with an regexp. to avoid such threads style_emoticons/<#EMO_DIR#>/wink.gif

regards

5

Hi pebosi,

Thanks for your reply.

phpinfo shows:
’–enable-ctype=shared’
under Configure Command

So I guess that means it’s not disabled. Any other ideas?

6

what php version you’re using?

7

i’m using php version 5.2.6. i’ll attach my complete php info to this post.

8

try to add “extension=ctype.so” to your php.ini

also see http://forums.sun.com/thread.jspa?messageI…510924#10510924

regards

9

[quote=pebosi @ Jan 30 2009, 03:09 PM]try to add “extension=ctype.so” to your php.ini

also see http://forums.sun.com/thread.jspa?messageI…510924#10510924

regards[/quote]

thanks pebosi! that fixed it!

10

for all other’s: changeset 900 will do it for you - thanks matt!

regards