Failed to load HTML file: Please check your server configuration. You may want to whitelist “*.html” files from the “plugins” directory. The HTTP status code is 404 for URL “plugins/ZenMode/angularjs/quick-access/quick-access.html”
I get this message on my dashboard.
I upgraded from 2.2.2 and this is a fresh installation. 2.2.2 did not have this problem.
When I try to open that file directly in my browser, I get a 404 error message.
The error message in the error log is:
[Fri May 23 02:16:10.011866 2014] [core:crit] [pid 14069] (13)Permission denied: [client xxx.xxx.xxx.xxx:36804] AH00529: /public_html/piwik/plugins/ZenMode/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/public_html/piwik/plugins/ZenMode/’ is executable
I created a Hello World html file and could open it directly while the html file was sitting in Zeitgeist, but not when sitting in ZenMode. Any significance to that?
I had the exact same problem! After an update (that was done through the web interface, automatically), I got the same error. Manually changing the permission on those files helped.
Same problem here…
"Failed to load HTML file: Please check your server configuration. You may want to whitelist “*.html” files from the “plugins” directory. The HTTP status code is 403 for URL “plugins/ZenMode/angularjs/quick-access/quick-access.html”
Hi everybody ! I had the same error and the changing of these directories permissions fixed this problem. But not changing the directory tmp permission as I red in a post.
I have the same problemMe too, with an auto updated to 2.3.0 (from 2.2.2).
I manualy change the directory permissions from 750 to 755, for ZenMode (and all sub-folders) and it solves the issue.
Hi everyone, We had same issue after upgrading to 2.3.0. Our piwik instance is hosted on IIS 8.0 and we solved the issue by removing *.html extension from Request Filtering.
Same issue here: "Failed to load HTML file: Please check your server configuration. You may want to whitelist “*.html” files from the “plugins” directory. The HTTP status code is 403 for URL “plugins/ZenMode/angularjs/quick-access/quick-access.html”
Attempting to directly access the file produces a 403 Forbidden for me.
My .htaccess for the /plugins directory is:
# First, deny access to all files in this directory
<Files "*">
<IfModule mod_version.c>
<IfVersion < 2.4>
Order Deny,Allow
Deny from All
</IfVersion>
<IfVersion >= 2.4>
Require all denied
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
<IfModule !mod_authz_core.c>
Order Deny,Allow
Deny from All
</IfModule>
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
</IfModule>
</Files>
# Allow to serve static files which are safe
<Files ~ "\.(test\.php|gif|ico|jpg|png|svg|js|css|htm|html|swf|mp3|mp4|wav|ogg|avi)$">
<IfModule mod_version.c>
<IfVersion < 2.4>
Order Allow,Deny
Allow from All
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
<IfModule !mod_authz_core.c>
Order Allow,Deny
Allow from All
</IfModule>
<IfModule mod_authz_core.c>
Require all granted
</IfModule>
</IfModule>
</Files>
Removing the “.” before php in <Files ~ “.(test.php|gif|ico|jpg|png|svg|js|css|htm|html|swf|mp3|mp4|wav|ogg|avi)$”> makes no difference.
Anybody knowledgeable about .htaccess files that can spot the issue here???
Hi everyone, We had same issue after upgrading to 2.3.0. Our piwik instance is hosted on IIS 8.0 and we solved the issue by removing *.html extension from Request Filtering.