Errors after update to latest version

Gal_Rotem · November 1, 2017, 9:04am

hi,
yesterday i updated my piwik from 2.15 to latest version (3.2.0) and also update from php 5.3.8 to 7.0.3.
MySQL version: 5.6.22
running on windows server 2008, IIS 7.5

after the update nothing is working, i get errors
"oops… there was a problem during request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. if this error occurs repeatedly please contact your piwik administrator for assistance"

similar to After upgrade to 3.1.0 getting "Oops… there was a problem during the request." in Visitors real time widget · Issue #12051 · piwik/piwik · GitHub but with almost all the widgets.

any idea how to fix this?
maybe php/iis configuration

Lukas · November 1, 2017, 9:42am

Hi,

You can check here for the solution:

github.com/matomo-org/matomo

PIwik 3.0.0 Core Plugin “UserCountry” Error

opened 08:34AM - 21 Dec 16 UTC

closed 08:39AM - 22 Dec 16 UTC

rost-christian

not-in-changelog

Hi, I use: Piwik Version: 3.0.0 MySQL Version: 5.5.53 PHP-Version: 5.6.29-…0+deb8u1 After I upgrade Piwik to v3.0.0, I get some errors. I have to disable the Core Plugin "UserCountry" because, if i activate this Plugin, Piwik stops the tracking. When the Plugin is activated, in the php Error Log I get the Error: `PHP Fatal error: Cannot redeclare class Piwik\Plugins\UserCountry\LocationProvider\DefaultProvider in [...]/piwik/plugins/UserCountry/LocationProvider/Default.php on line 0` So, I have to deactivate the Plugin. With that, Piwik is tracking the website user. Without that, if the plugin is active, Piwik determines the tracking of the website User. Also, if the UserCountry Plugin is activated, I can't access the following pages in Piwik: - Administration > Geolocation - Administration > Systemcheck I only got a blank page. FYI: since the Update, I also get this PHP Error Message sometimes: `PHP Fatal error: Call to undefined method Piwik\Plugins\CorePluginsAdmin\CorePluginsAdmin::isMarketplaceEnabled() in [...]/piwik/plugins/CorePluginsAdmin/Tasks.php on line 1` PS: Piwik 3.0.0 works only, when I uncomment in all .htaccess Files the last line: `#Options -Indexes` Without that, I can't see anything at the pages.

(delete piwik/plugins/UserCountry/LocationProvider/Default.php)