Error while sending STMT_PREPARE packet. PID=20766 - Matomo 3.7.0

Support & Bugs
1

Hi,
I found similar topics but not for Matomo 3.7.0.
Access to index.php?module=CoreAdminHome&action=home&idSite=1&period=day&date=2019-01-17&showtitle=1&random=6352 returned :

WARNING: …/libs/Zend/Db/Statement/Mysqli.php(70): Warning - Error while sending STMT_PREPARE packet. PID=20766 - Matomo 3.7.0 - Please report this message in the Matomo forums: https://forum.matomo.org (please do a search first as it might have been reported already)

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WARNING: …/libs/Zend/Db/Statement/Mysqli.php(70): Warning - Error while sending STMT_PREPARE packet. PID=20761 - Matomo 3.7.0 - Please report this message in the Matomo forums:

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WARNING: …/libs/Zend/Db/Statement/Mysqli.php(70): Warning - Error while sending STMT_PREPARE packet. PID=22628 - Matomo 3.7.0 - Please report this message in the Matomo forums:

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WARNING: …/libs/Zend/Db/Statement/Mysqli.php(70): Warning - Error while sending STMT_PREPARE packet. PID=21695 - Matomo 3.7.0 - Please report this message in the Matomo forums:
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WARNING: …/libs/Zend/Db/Statement/Mysqli.php(70): Warning - Error while sending STMT_PREPARE packet. PID=20759 - Matomo 3.7.0 - Please report this message in the Matomo forums:

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WARNING: …/libs/Zend/Db/Statement/Mysqli.php(70): Warning - Error while sending STMT_PREPARE packet. PID=20760 - Matomo 3.7.0 - Please report this message in the Matomo forums:
Regards

2

Please take a look at you mysql log to see what happens here.

3

Oh yes, server has gone away

[Fri Jan 18 11:08:32 2019] [error] [client 87.231.243.148] FastCGI:
server “…/.config/apache/q4b.fr/.fpm/php5.external” stderr: PHP
message: Error in Matomo: Mysqli prepare error: MySQL server has gone
away, referer:
https://q4b.fr/analytics/index.php?module=CoreHome&action=index&idSite=1&period=day&date=2019-01-17&showtitle=1&random=6352

Thank’s for your answer.

Rolland HERBERT

4

Yeah, that’s what I expected. There are some possibilities why this can happen. Some are explained here others can be found via google.

5

Hi, It’s fixed now. Thank’s a lot. Rolland HERBERT

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