Error view access website id


HI everyone

Matomo: 3.3.0
MySQL: 5.6.15
PHP: 7.1.12
s.o. redhat7

Problem description
Plugin heatmap and recording
user, ‘piwikuser’ with view or admin acces on site id 1
if i select ‘myheatmap’ in heatmap section i can see it without problem
when i change the time period, for example from a day to week, i get this error

“Error: You can’t access this resource as it requires ‘view’ access for the website id = 1.”

if i try to login it fails, but if i before select again ‘myheatmap’ all works fine

if i use a superadmin it’s all ok

thank you so much

(Fabian Dellwing) #2

Could that be the same problem?

If yes, this will be fixxed in Matomo 3.5.0.


tank you Fabian,
but this can’t resolve my problem

i modified ‘plugins/Overlay/API.php’ but the error is the same.

the error only happens for the heatmap section, not for recording

(Matthieu Aubry) #4

Hi @gpiero , We will reply to your email and continue discussion there. Thanks,


thank you so much

(Matthieu Aubry) #6

Hi, the problem is fixed in 3.5.0-b2 released yesterday, if you want to use it see: I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo