Error on showing "Related report: Browser version" in dashboard for a given time period

Hi,
with the latest version (1.10.1 ) I get the error below in the box on the Dashboard while clicking on “Related report: Browser version”. Translated in english it says sth like “‘2012-09-01%2C2013-01-17’ isn’t a correct period. It should have the following format ‘lastN’, ‘previousN’, ‘YYYY-MM-DD,YYYY-MM-DD’”.

Additionally when I click on “Related report: Operating System family” there is only a message shown in the box that there would be no data for this report availabe. I guess there also goes something wrong since data should be there.

Anyway, thanks for piwik :slight_smile:


Das Datum ‘2012-09-01%2C2013-01-17’ ist keine korrekte Zeitspanne. Es sollte das folgende Format haben: ‘lastN’, ‘previousN’, ‘YYYY-MM-DD,YYYY-MM-DD’

Backtrace:

#0 /<linux_path>/piwik/core/Period.php(105): Piwik_Period_Range->generate()
#1 /<linux_path>/piwik/core/Period/Range.php(71): Piwik_Period->getDateStart()
#2 /<linux_path>/piwik/core/Period/Range.php(86): Piwik_Period_Range->getDateStart()
#3 /<linux_path>/piwik/core/Archive/Single.php(192): Piwik_Period_Range->getPrettyString()
#4 /<linux_path>/piwik/core/Archive/Single.php(266): Piwik_Archive_Single->prepareArchive()
#5 /<linux_path>/piwik/core/Archive/Single.php(530): Piwik_Archive_Single->get(‘UserSettings_br…’, ‘blob’, NULL)
#6 /<linux_path>/piwik/plugins/UserSettings/API.php(40): Piwik_Archive_Single->getDataTable(‘UserSettings_br…’)
#7 /<linux_path>/piwik/plugins/UserSettings/API.php(117): Piwik_UserSettings_API->getDataTable(‘UserSettings_br…’, ‘3’, ‘range’, ‘2012-09-01%2C20…’, false)
#8 [internal function]: Piwik_UserSettings_API->getBrowserVersion(‘3’, ‘range’, ‘2012-09-01%2C20…’, false)
#9 /<linux_path>/piwik/core/API/Proxy.php(190): call_user_func_array(Array, Array)
#10 /<linux_path>/piwik/core/API/Request.php(128): Piwik_API_Proxy->call(‘Piwik_UserSetti…’, ‘getBrowserVersi…’, Array)
#11 /<linux_path>/piwik/core/ViewDataTable.php(426): Piwik_API_Request->process()
#12 /<linux_path>/piwik/core/ViewDataTable/GenerateGraphData.php(182): Piwik_ViewDataTable->loadDataTableFromAPI()
#13 /<linux_path>/piwik/core/Controller.php(152): Piwik_ViewDataTable_GenerateGraphData->main()
#14 /<linux_path>/piwik/plugins/UserSettings/Controller.php(100): Piwik_Controller->renderView(Object(Piwik_ViewDataTable_GenerateGraphData_ChartPie), false)
#15 [internal function]: Piwik_UserSettings_Controller->getBrowserVersion()
#16 /<linux_path>/piwik/core/FrontController.php(138): call_user_func_array(Array, Array)
#17 /<linux_path>/piwik/core/FrontController.php(160): Piwik_FrontController->dispatch(‘UserSettings’, ‘getBrowserVersi…’, Array)
#18 /<linux_path>/piwik/core/ViewDataTable/GenerateGraphHTML.php(187): Piwik_FrontController->fetchDispatch(‘UserSettings’, ‘getBrowserVersi…’, Array)
#19 /<linux_path>/piwik/core/ViewDataTable/GenerateGraphHTML.php(141): Piwik_ViewDataTable_GenerateGraphHTML->getGraphData()
#20 /<linux_path>/piwik/core/ViewDataTable/GenerateGraphHTML.php(125): Piwik_ViewDataTable_GenerateGraphHTML->buildView()
#21 /<linux_path>/piwik/core/Controller.php(152): Piwik_ViewDataTable_GenerateGraphHTML->main()
#22 /<linux_path>/piwik/plugins/UserSettings/Controller.php(100): Piwik_Controller->renderView(Object(Piwik_ViewDataTable_GenerateGraphHTML_ChartPie), false)
#23 [internal function]: Piwik_UserSettings_Controller->getBrowserVersion()
#24 /<linux_path>/piwik/core/FrontController.php(138): call_user_func_array(Array, Array)
#25 /<linux_path>/piwik/index.php(53): Piwik_FrontController->dispatch()
#26 {main}

If you can reproduce this bug on the demo, please create a ticket at: http://dev.piwik.org/
thanks!

I don’t get any data from ‘Related report: Browsers’ anymore, just ‘There is no data for this report.’ I have plenty of data to get some results so there must be some bug.

Created ticket (#3683).