Error , does not support upgrading

Support & Bugs
1

Hi,

I get the following error when updating Piwik 1.8.4 with Installatron:

! The selected version, or a version between it and the installed version, does not support upgrading. Check the application’s website to see if a “migration” tool is available.

someone a solution for this

edit
I made a manual update got the error

public_html/stats/core/Updates/1.8.3-b1.php:
Error trying to execute the query ‘CREATE TABLE piwi_report (
idreport INT(11) NOT NULL AUTO_INCREMENT,
idsite INTEGER(11) NOT NULL,
login VARCHAR(100) NOT NULL,
description VARCHAR(255) NOT NULL,
period VARCHAR(10) NOT NULL,
type VARCHAR(10) NOT NULL,
format VARCHAR(10) NOT NULL,
reports TEXT NOT NULL,
parameters TEXT NULL,
ts_created TIMESTAMP NULL,
ts_last_sent TIMESTAMP NULL,
deleted tinyint(4) NOT NULL default 0,
PRIMARY KEY (idreport)
) DEFAULT CHARSET=utf8’.
The error was: SQLSTATE[42S01]: Base table or view already exists: 1050 Table ‘piwi_report’ already exists

Thanks, Frens

(Sorry for my bad English)

2

! The selected version, or a version between it and the installed version, does not support upgrading. Check the application’s website to see if a “migration” tool is available.

what Piwik version are you usiung to get such message? this message is not part of Piwik itself, so are you using some kind of modified versions?

3

HI,

Thanks for comment

Updating from 1.71 with Instalaltron

http://www.u-site.nl/piwik%20error.png

see:

http://installatron.com/apps?locale=en#cmd=browser&q=piwik

4

In this case, it looks like you have to contact Installatron for support.

5

[quote=vipsoft]
In this case, it looks like you have to contact Installatron for support.[/quote]

I have send them a message

6

hi

Installatron gives no answers to my questions

I have tried to update with the updater from piwik

but still get the error

7

Can you execute this query:

UPDATE piwi_option SET option_value=‘1.8.3’ WHERE option_name=‘version_core’

then refresh Piwik doe sit work better?

8

Hi

Thanks for comment.

where must the execute query , in the php myadmin/sql/ ?

most i first do the update in piwik and then execute thè query

(error not bij update but by update the database step2